Once you’ve placed your order online, our sales team will send the order to our logistics provider who will process your order. They’ll then put your invoice into our packing queue for the warehouse team. This process usually takes 24-48 hours. Once your order has been confirmed, our warehouse team will pick your order then pack your item/s in readiness for freight collection. Depending on demand and quantity of orders this can take between 1-2 business days. The next step is to post your goods to your nominated address. This process usually takes as a guide only the below timeframe:
NSW: 3 business days
Vic-SA-Qld: 4-5 business days
WA-NT-Tas: 5-9 business days
Should your item not arrive within 7-days please email us and we will track the shipping item number and investigate accordingly. Should you receive a damaged product or incorrect cart item please contact Herbal Wellbeing for a replacement item. You may be asked to freight a damaged product back to us for quality evaluation or investigation. This will be communicated to you upon receiving your email.
Herbal Wellbeing Australia takes great care with our warehouse provider to ensure you get to you goods in a satisfactory condition (not damaged) and that you receive what you have ordered in a reasonable time frame as stated above. Should you not be happy with your purchase of any Herbal Wellbeing product simply return it and we will refund you to your nominated bank account or send a replacement product if faulty. Note you will be responsible for return freight costs in some instances such as ordering 3 or more items thus free delivery.
Herbal Wellbeing Australia provide tamper evidence packaging seals, safety seals or release lock pump pack bottles within our product range. We thoroughly check over each item before release and can not be liable for tampering or alterations to any product once they leave our distribution centre. We accept no legal liability once the items leave the warehouse premises. If any item has been opened prior to your acceptance of goods please contact us within 24 hours for a replacement item. We are indemnified against any claims that may arise relative to usage of items in such instance.
At Herbal Wellbeing we encourage feedback and have a solid reputation for quality and brand loyalty and accept feedback on all occasions.
You may contact us for further information via the below contact details:
Herbal Wellbeing Australia P/L
P.O. Box 1487,
BUDDINA QLD 4575